First: Terms & Conditions
1. Company Details
TheGroupBuying.com is commercially operated and managed by:
AKMKA ENTERPRISES L.L.C, a limited liability company licensed in Dubai, United Arab Emirates.
Commercial License No.: 826752, issued by the Government of Dubai – Dubai Department of Economy and Tourism.
Official contact channels:
- General support: support@thegroupbuying.com
- Orders and follow-up: orders@thegroupbuying.com
- Suppliers and partnerships: suppliers@thegroupbuying.com
- Privacy and data protection: privacy@thegroupbuying.com
- Legal correspondence: legal@thegroupbuying.com
Some automated notices or alerts may be sent from an address such as: no-reply@thegroupbuying.com.
2. Definitions
For the purposes of these terms, the following words have the meanings set out below, unless the context requires otherwise:
- Website or Platform means TheGroupBuying.com and any pages, services, links, communication channels, or systems affiliated with it.
- Company means AKMKA ENTERPRISES L.L.C, the operator of TheGroupBuying.com.
- User or Customer means any person who visits or uses the website, registers interest, creates an account, shares a link, purchases a product or service, or communicates with the platform in any way.
- Offer or Deal means any product, service, subscription, or offer published through the website or the platform channels.
- Group Deal means an offer based on gathering a certain number of interested users or buyers to obtain a special price or better terms.
- Registering Interest means the user submits information, completes a form, or uses any designated method to express interest in a specific offer.
- Confirmed Order means an order created after the offer is activated and the purchase, payment, or approved payment method is completed according to the offer terms.
- Supplier or Partner means any external party cooperating with the company to provide a product, service, shipping, payment, support, operation, or any part of the service.
3. Acceptance of Terms
By using the website, registering for any offer, or placing any order, the user agrees to these Terms & Conditions, this Privacy Policy, and any additional terms shown on the offer page or during checkout.
If the user does not agree to these terms, the user must not use the website, register, or purchase through it.
The user must be 18 years of age or older to use, register, or purchase through the website. By using the website, the user confirms that they have reached legal age and have the legal capacity to use the services.
4. Nature of the Platform
TheGroupBuying.com is a platform that helps users benefit from the power of group buying to obtain better prices or offers by increasing the number of interested users or buyers.
Depending on each offer, the platform may operate in any of the following ways:
- As a platform displaying group deals.
- As an intermediary or coordinator between users and suppliers.
- As a direct seller of certain products or services.
- As a mixed model combining more than one method.
The company reserves the right to determine the nature of each offer, how it is fulfilled, payment method, delivery mechanism, refund or replacement terms, and the party issuing the invoice, according to the offer page, related notices, or offer-specific terms.
No part of the website may be interpreted as a permanent promise to provide any product, price, quantity, period, payment method, or delivery method except to the extent expressly stated in the specific offer.
5. Priority of Offer Terms
Each offer or deal has its own terms, which may differ from one product or service to another.
Offer terms may include, without limitation:
- Price.
- Currency.
- Available quantity.
- Required number to activate the deal.
- Offer period.
- Order confirmation period.
- Payment method.
- Shipping fees.
- Tax, if any.
- Delivery period.
- Warranty, if any.
- Refund or replacement policy for that offer.
- Any additional terms related to the nature of the product or service.
If there is any conflict between these general terms and the terms of a specific offer, the specific offer terms shall apply to that offer only, provided they do not violate mandatory applicable laws.
The user is responsible for reading the offer details before registering interest or placing an order.
6. Registering Interest
Registering interest is a method for measuring demand for an offer and helping the platform organize, negotiate, or coordinate group deals.
Registering interest is not a confirmed purchase order unless the offer is activated and the order is completed through the website or another method approved by the platform.
When registering interest, the platform may request certain information such as name, phone number, email, country, emirate, area, preferred payment method, or any other information needed to organize the offer.
The platform reserves the right to ignore, reject, or delete any interest registration if, in its sole discretion, it considers it unserious, duplicated, incorrect, abusive, or likely to affect the accuracy of the deal or the interests of the platform, users, or suppliers.
7. Deal Activation
When the required number is reached or the offer conditions are satisfied, the platform may activate the deal and notify users through the website, email, phone, messages, or available communication channels.
After activation, the product or service may be made available for purchase through the website, online store, or any other method approved by the platform.
The order confirmation period after activation varies by offer and may be 24 hours, 48 hours, 3 days, or any other period specified in the offer or notice.
If the user does not confirm the order, complete payment, or select the approved payment method within the specified period, the platform may cancel the user’s priority or make the quantity available to others without any additional obligation.
8. Failure to Reach the Required Number or Activate an Offer
If the required number is not reached or the offer conditions are not met for any reason, the platform may, at its sole discretion, choose not to activate the deal, extend it, modify it, relaunch it later, or cancel it.
The platform may, if it considers it appropriate, present an alternative price or alternative terms to interested users. The user is not bound by any new price or terms unless the user confirms the order under the new terms.
If the user has not paid any amount before activation, non-activation of the deal creates no financial obligation by the platform toward the user.
9. Prices and Fees
Prices are usually displayed in UAE dirhams unless another currency is stated in the offer.
The way a price is calculated may differ by offer. It may include or exclude tax, shipping, or other additional fees. This will be clarified, as far as possible, on the offer page or during checkout.
The user acknowledges that the special price in group deals may be conditional on a required number, period, quantity, or specific conditions.
The platform reserves the right to correct any obvious error in price, description, quantity, availability, offer period, or any published information, without any obligation to provide the product or service at the incorrect price or term.
If a material error is discovered after order confirmation, the platform may cancel the order, notify the user, refund any paid amount if payment was made, or offer an alternative option.
10. Payment
As a general rule in group deals, payment is made after the offer is activated and purchasing becomes available, unless a specific offer states otherwise.
Available payment methods may include:
- Electronic payment through approved payment gateways.
- Cash on delivery, if available for that offer or area.
- Any other payment method approved by the platform.
The platform reserves the right to accept, reject, change, or suspend any payment method at any time, at its discretion and according to the offer nature, operational requirements, or fraud prevention needs.
The platform does not store full bank card details of users. Payment details are processed by approved third-party payment service providers according to their systems and policies.
If payment fails, is rejected, is reversed, or the order is not completed within the specified period, the platform may cancel or suspend the order or request an alternative payment method.
11. Cash on Delivery
If cash on delivery is available, it is an optional service and may not be available for all offers, areas, or users.
The platform reserves the right to restrict, cancel, or refuse cash on delivery for any user, order, or area without stating reasons.
If cash on delivery is selected, the user must provide a correct address and active phone number and respond to the shipping company or delivery team.
If the user refuses delivery without an acceptable reason, does not respond to calls, provides incorrect information, or repeatedly fails to receive orders, the platform may cancel the order, restrict the user’s use of cash on delivery, and/or claim shipping, re-shipping, or operational costs resulting from that conduct.
12. Invoices
An invoice may be issued in the name of AKMKA ENTERPRISES L.L.C if the company is the seller or order fulfiller.
An invoice may be issued in the name of the supplier or partner if that supplier or partner is the seller or fulfiller of the deal, depending on the offer nature.
The platform reserves the right to determine the invoicing mechanism according to the offer nature, fulfillment method, and operational and legal requirements.
The user must provide correct and complete information when requesting an invoice or completing an order.
13. Shipping and Delivery
Shipping and delivery terms vary by offer.
Delivery may be within the United Arab Emirates only, to specific areas, to other countries, or the offer may be digital or service-based and not require shipping.
Delivery times are estimates unless expressly stated otherwise in the offer.
The platform is not responsible for any delay or failure in delivery caused by incorrect information provided by the user, failure to respond, unavailability for delivery, delays by the supplier, shipping company, payment gateway, or any external party, or any circumstance outside the platform’s reasonable control.
Orders may be delivered in installments if required by the product nature, quantity, supplier, or shipping company.
The user bears any additional fees, re-shipping costs, storage fees, or extra delivery attempt costs if caused by the user’s error, failure, or lack of cooperation.
14. Cancellation After Order Confirmation
After order confirmation, payment, issuance of a purchase order, product preparation, or allocation of quantity, cancellation may not be available, especially for group deals, special-price offers, or products supplied based on a specific quantity.
Cancellation policies vary by product, service, or offer and will be stated on the offer page or during checkout when appropriate.
The platform reserves the right to reject a cancellation request if the order has been prepared, shipped, activated, allocated, or if the nature of the deal does not allow cancellation.
This does not affect any mandatory consumer rights that cannot be excluded under applicable laws.
15. Refunds, Replacements, and Returns
The refund, return, or replacement policy differs by product, service, or offer and will be stated, as far as possible, on the offer page or during checkout.
Due to the nature of group buying, returns or refunds because of a change of mind after purchase may not be available unless the offer terms or applicable law state otherwise.
If a product is damaged, has a manufacturing defect, or materially differs from the advertised description, the user must contact the platform within a reasonable period after receipt and provide evidence such as photos, video, order number, or any information requested by the platform, supplier, or warranty provider.
The platform reserves the right to inspect the case or request inspection by the supplier, warranty provider, service center, or qualified party before accepting any refund or replacement request.
Depending on the case, the issue may be handled through one of the following options:
- Repair.
- Replacement.
- Coordination with the supplier or warranty provider.
- Refund if repair or replacement is not possible or if required by law.
- Any other appropriate solution depending on the product or service and offer terms.
No refund or replacement request will be accepted if the issue results from misuse, improper installation, negligence, intentional damage, breach of use instructions, attempted fraud, or incorrect information.
Digital products, subscriptions, or services that have been activated, used, or delivered electronically may not be refundable unless the offer or applicable law states otherwise.
When a refund is due, it will be made to the original payment method or any suitable method approved by the platform. The time for the amount to arrive may vary depending on the bank, payment gateway, or payment method used.
16. Warranty
If a product has a warranty, this will be stated on the offer page, product documents, invoice, or supplier information.
The warranty may be issued by the manufacturer, agent, supplier, or seller depending on the product nature.
The platform does not provide an independent warranty unless expressly stated in the offer.
Where appropriate, the platform may assist the user in contacting the supplier or warranty provider, but this does not create any additional obligation beyond the offer terms or applicable laws.
17. Product and Service Information
The platform strives to display essential information about products and services as clearly as possible, including description, specifications, price, shipping, warranty, and the refund policy for the offer.
Some images, videos, or promotional materials may be for presentation and marketing purposes. The user should review the description and specifications on the offer page before purchase.
The platform reserves the right to amend, update, or delete any information, image, or description if an error is discovered or if product or supplier information changes.
The platform is not responsible for any misunderstanding or expectation not expressly stated on the offer page or in its terms.
18. Selection of Offers and Products
The platform has the full right to choose the products, services, and offers that are displayed, removed, or modified, according to its discretion, policies, and quality and trust standards.
No user or external party may require the platform to display, continue displaying, relaunch, or provide any product or service at any specific price.
The platform may reject or remove any offer, product, or service if it considers it inconsistent with its policies, standards, interests, or applicable laws, without any obligation to any party.
19. Suppliers and Service Partners
The platform may use suppliers, shipping companies, payment gateways, technical or operational service providers, or other external parties to fulfill or support offers and services.
The company’s relationships with suppliers, shipping companies, payment gateways, and service providers are governed by independent agreements and arrangements, and their details are not published as part of the website terms.
These terms do not give the user any direct right against any supplier or service partner except to the extent expressly stated in the offer or required by applicable laws.
The offer terms published on the website remain the primary reference for the user regarding price, shipping, delivery, warranty, refund, and order fulfillment.
The platform is not responsible for any delay, error, failure, or act by any supplier, shipping company, payment gateway, or external party if outside the platform’s reasonable control, while the platform reserves the right to take any action it considers appropriate to address the matter or protect users or its interests.
If an offer cannot be fulfilled because of a supplier, shipping, payment, or any reason outside reasonable control, the platform may cancel the order, postpone it, offer an alternative, or refund any due amount according to the case and offer terms.
20. Accounts and Website Use
The website may allow the user only to register interest, create a full account, or place a purchase order, depending on the stage and available service.
The user must provide correct, current, and complete information and must not use fake, misleading, or another person’s information without permission.
The user is responsible for any activity made through the user’s account, information, phone number, or email unless proven otherwise to the platform’s satisfaction.
The platform reserves the right, at its sole discretion and without stating reasons, to refuse, suspend, or cancel any account, order, or interest registration, or restrict website or service use whenever it considers this appropriate to protect the platform, users, suppliers, service partners, project reputation, or operational integrity.
This does not affect any fixed financial rights of the user relating to a confirmed and paid order if such rights are due under law or the offer terms.
21. Prohibited Conduct and Misuse
The user or any party is prohibited from using the website, offers, or platform links in any way that may harm the platform, users, suppliers, partners, or project reputation.
This includes, without limitation:
- Creating fake accounts.
- Registering unserious or misleading interests.
- Attempting to manipulate the number of interested users or buyers.
- Providing incorrect information.
- Using another person’s data.
- Misusing cash on delivery.
- Repeated refusal of delivery without an acceptable reason.
- Submitting malicious complaints or false information.
- Attempting fraud or exploiting technical or operational gaps.
- Impersonating the platform, its employees, or representatives.
- Using the platform name, links, or logo in a misleading way.
- Sending messages in the platform’s name without permission.
- Attempting to disable, hack, or extract data from the website.
- Using the website for any purpose contrary to law, morals, or sound commercial practice.
If misuse is suspected, the platform reserves the right to take any action it considers appropriate, including canceling an order, suspending an account, blocking a user, refusing service, reporting to competent authorities, or claiming compensation for any direct or indirect damages, fees, costs, or losses resulting from such conduct.
22. Indemnity for Misuse
The user agrees to indemnify and hold harmless the company, its management, employees, suppliers, and partners against any claims, losses, damages, expenses, fees, fines, or legal costs arising from:
- Breach of these terms.
- Misuse of the website.
- Providing false or misleading information.
- Unauthorized use of another person’s account or data.
- Submitting a malicious or false claim.
- Misusing payment, refund, or bank dispute mechanisms.
- Damaging the reputation of the platform, suppliers, or service partners.
- Any act contrary to law, rights, or good faith.
The platform’s right to claim compensation remains in effect even after account closure or the end of the relationship with the user.
23. Bank Disputes and Chargebacks
If the user submits a bank dispute or chargeback request through a bank or payment gateway without first contacting the platform or without a valid reason, the platform reserves the right to suspend the order or account, refuse future orders, provide supporting documents to the bank or payment gateway, and claim any fees, costs, or losses resulting from an incorrect or malicious dispute.
This section does not prevent the user from exercising any legitimate right. It is intended to prevent misuse of payment, refund, or chargeback systems.
24. Sharing and Intellectual Property
The platform encourages users to share official offer links, deals, and content published through the website or the platform’s channels, because sharing is a core part of group buying.
However, the platform name, logo, images, content, or marketing materials may not be used in a misleading way, for independent commercial purposes, or in a way that suggests authorization or an official relationship with the platform unless approved in advance by the company.
Offers may not be modified, rewritten, or republished with incorrect prices, promises, or information in the platform’s name.
Any unauthorized use of the platform name, brand, or content may be handled by the platform through appropriate measures, including takedown requests, blocking, reporting, or compensation claims when necessary.
25. No Official Representation
No user, person, or entity may claim to represent TheGroupBuying.com, speak on its behalf, or have authority to make promises or commitments for it, unless expressly and in writing authorized by the company.
Any communication, sharing, or announcement made by a user is the user’s personal responsibility, and the platform is not responsible for any promises or unofficial information published by any party outside the platform’s official channels.
26. Limitation of Liability
The platform uses reasonable efforts to provide an organized, clear, and secure service, but does not guarantee that the website or service will be free from errors, interruptions, delays, failures, or circumstances outside control.
To the maximum extent permitted by law, the platform is not liable for any indirect, incidental, consequential, moral, commercial, or profit-loss damages, or claims arising from use of the website, inability to use it, or reliance on its content.
The platform is not responsible for any delay, failure, or error caused by suppliers, shipping companies, payment gateways, service providers, users, technical failures, or circumstances outside the platform’s reasonable control.
Nothing in these terms is intended to exclude any mandatory consumer rights that cannot be excluded under applicable laws.
27. Force Majeure and Circumstances Outside Control
The platform is not responsible for any delay or failure to perform if the cause is outside reasonable control, including without limitation:
- Natural disasters.
- Wars or disturbances.
- Government decisions or regulatory restrictions.
- Epidemics or emergencies.
- Supplier delays or shortage of quantity.
- Shipping or customs issues.
- Payment gateway failures.
- Technical failures, internet outages, or server outages.
- Strikes or service interruptions.
- Any other cause outside the platform’s reasonable control.
In such cases, the platform may modify, postpone, cancel the offer, or refund any due amount according to the case, without assuming any additional liability.
28. Complaints and Amicable Resolution
If there is any complaint, objection, or claim relating to the use of the website, offers, orders, products, or services, the user must first contact the platform through official support channels and provide all necessary information and documents, such as order number, contact details, product photos if any, and a clear description of the issue.
The platform must be given a reasonable opportunity to review, respond to, and try to resolve the complaint amicably before any external action or claim is filed with any other authority, unless the law provides otherwise.
If the user escalates the complaint or files an external claim without prior contact with the platform, without providing necessary information, or without giving the platform a reasonable opportunity to resolve the matter, this may be considered an indication of non-cooperation or misuse of complaint procedures, while the platform retains all rights to respond, defend itself, and claim compensation for any malicious claim, false information, misuse, costs, or damages.
The platform seeks to handle genuine complaints in good faith, fairly and reasonably, while preserving its rights and the rights of users, suppliers, and service partners.
29. Amendments to Terms
The platform reserves the right to amend, update, delete, or add any part of these Terms & Conditions or Privacy Policy at any time.
The updated version becomes effective once published on the website unless another effective date is stated.
Continued use of the website after any amendment is published constitutes acceptance of the updated version by the user.
The user is responsible for reviewing this page from time to time to know the latest version of the terms and policies.
30. Language and Translated Versions
These Terms & Conditions and Privacy Policy may be available in several languages.
The Arabic version is the original and reference version. If there is any conflict or difference in interpretation between the Arabic version and any translated version, the Arabic version shall prevail.
The platform seeks to make all translations accurate and consistent in meaning, and may amend or update any translated version to align with the original Arabic version.
31. Governing Law and Jurisdiction
These Terms & Conditions, Privacy Policy, and any transaction conducted through TheGroupBuying.com are governed by the applicable laws of the United Arab Emirates.
If an amicable resolution cannot be reached, the courts of Dubai in the United Arab Emirates shall have jurisdiction over any dispute arising from the use of the website, these terms, or any transaction conducted through the platform, unless mandatory law provides for another jurisdiction.